Managed Services | Infrastructure | Cloud | Security

Key Responsibilities

Technology Strategy & Architecture

·       Design and lead enterprise technology solutions across cloud, cybersecurity, networking, server infrastructure, virtualization, and business applications.

·       Develop technology roadmaps, governance standards, policies, and best practices aligned with client business objectives.

·       Provide strategic guidance to customer executives and IT leadership regarding infrastructure modernization, cloud adoption, security, compliance, and operational excellence.

·       Evaluate emerging technologies and industry trends to identify opportunities for innovation, automation, risk reduction, and cost optimization.

Client Advisory & Relationship Management

·       Build and maintain trusted relationships with client executives, IT leadership, and key stakeholders.

·       Serve as the primary technical advisor during strategic planning sessions and architecture reviews.

·       Lead technical workshops, discovery sessions, and solution presentations.

·       Assist clients in making informed technology and investment decisions based on business requirements and long-term goals.

·       Effectively manage complex customer situations through negotiation, conflict resolution, and crisis management.

Solution Design & Delivery

·       Lead requirements gathering and technical discovery efforts for managed services and project engagements.

·       Create comprehensive architecture diagrams, technical design documents, implementation plans, and operational runbooks.

·       Ensure all solutions align with approved Statements of Work, security requirements, and business objectives.

·       Provide technical leadership throughout solution implementation, migration, and deployment activities.

·       Collaborate with Project Managers to define scope, deliverables, timelines, risk mitigation strategies, and resource requirements.

Technical Governance & Quality Assurance

·       Establish architecture standards and ensure adherence throughout project execution.

·       Conduct technical design and quality assurance reviews for infrastructure, cloud, security, and application initiatives.

·       Identify risks, dependencies, and technical constraints early and provide actionable recommendations.

·       Ensure proper change management, documentation, escalation procedures, and operational readiness are followed.

Team Leadership & Knowledge Sharing

·       Mentor engineers, analysts, and technical consultants across the organization.

·       Share best practices, technical standards, and lessons learned with delivery teams.

·       Provide leadership during large-scale implementations involving multiple technical disciplines.

·       Deliver technical training and knowledge transfer sessions to customers and internal teams.

Business Development Support

·       Partner with Sales and Account Management teams to support solution development and client growth opportunities.

·       Participate in technical assessments, client presentations, proposal development, and Statement of Work creation.

·       Identify opportunities for service improvement, modernization, cybersecurity enhancements, and operational efficiencies.

Decision Making Authority

This role serves as a trusted technology advisor to midsize and enterprise organizations and regularly influences:

·       Infrastructure and cloud strategy decisions

·       Cybersecurity architecture decisions

·       Network and connectivity design decisions

·       Digital transformation initiatives

·       Technology investment and modernization priorities

·       Governance, compliance, and operational standards

Working Relationships

Required Qualifications

·       7+ years of enterprise infrastructure, cloud, networking, or managed services experience.

·       Proven experience designing and delivering complex technology solutions for midsize and enterprise organizations.

·       Strong consulting and customer-facing experience.

·       Advanced knowledge of Microsoft technologies, including Microsoft 365, Azure, Windows Server, Active Directory, and hybrid cloud environments.

·       Strong understanding of enterprise networking principles including TCP/IP, WAN, LAN, SD-WAN, VPN, wireless, and network security.

·       Experience with virtualization platforms, storage technologies, backup/disaster recovery, and high-availability architectures.

·       Working knowledge of cybersecurity frameworks and security best practices.

·       Demonstrated ability to communicate complex technical concepts to both technical and executive audiences.

·       Experience leading technical teams and coordinating cross-functional initiatives.

Preferred Qualifications

·       Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field, or equivalent experience.

·       Microsoft Azure certifications.

·       Microsoft Certified Solutions Expert (MCSE) or equivalent.

·       Cisco certifications such as CCNA, CCNP, or equivalent.

·       Security certifications such as CISSP, Security+, AZ-500, or equivalent.

·       ITIL Foundation or higher.

·       Experience within a Managed Services Provider (MSP) or Digital Operations Partner environment.

Core Competencies

Work Environment

·       Hybrid office and customer-site engagement model.

·       Occasional after-hours implementation support may be required.

·       Travel to customer locations as needed.

·       Participation in an on-call rotation may be required.